A Microsoft Customer Relationship Management (CRM) solution from RBA helps you leverage your most important asset – your relationships. Stronger relationships mean better business results.

Today’s critical business relationships span both internal and external audiences – from operations to service and financial departments to customers, vendors, contractors, agents, manufacturer reps and professional service providers. Effective Relationship Management requires broad understanding of multiple audiences and deep tool sets that foster collaboration and engagement of your entire business network.

COLLABORATION AND ENGAGEMENT DRIVE RESULTS

• Provides the means to build your business through knowledge and technology solutions that reach into your marketplace
• Effectively managing vendors, contractors, agents, manufacturing representatives and professional services providers
• Enables you to capture mission critical intelligence that contribute to healthy, smart business growth

The RBA Relationship Management System gives businesses the ability to:

Gather Information from multiple sources in real time from social intelligence, Account research, account service and performance measures.
Store Information on integrated ERP data systems with options for Cloud or On Premise.
Access Information across multiple platforms (desktop, laptop, tablet, smart phone) with intelligently design and easy to use interfaces.
Engage Users with content collaboration, enterprise social and Realtime team interaction tools for development of marketing activities, account pursuit, customer service programs and data management activities.